4.8+ rating · 2.5M+ review requests sent

Get more 5-star reviews for your apartment community

TrueReview texts and emails every resident after move-in or a repair, follows up for you, and drafts replies to your reviews.

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Real estate

Review software for every part of real estate

Pick your business type to see how TrueReview fits the way you work.

Real estate

Get more 5-star reviews after every closing.

Learn more

Mortgage brokers

Get more 5-star reviews after every closed loan.

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Home inspectors

Get more 5-star reviews after every inspection.

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Apartment communities

Get more 5-star reviews from your residents.

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Apartment review sites

Grow reviews on the sites renters check before they apply

See your reviews from Google, Apartments.com, Zillow and more in one dashboard, and send residents to the sites that matter most for your properties.

View all review sites

Connects with your property software through Zapier

View all integrations
Features

Get more 5-star reviews for your apartment community

Everything you need to ask, follow up and reply, without adding work for your leasing team.

SMS review request from The Lofts at Maple Yard sent to a resident after move-in

Send SMS & email review requests

Import residents from a CSV, add them one at a time, or send review requests automatically by connecting your property management software. Personalized texts and emails go out with automatic follow-ups.

Google search results showing a property management company with 5-star reviews

Rank higher on Google and fill more units

A steady flow of positive Google reviews helps your community show up higher in local search, builds trust with prospective renters and sets you apart from nearby communities.

AI-drafted reply to a review of The Lofts at Maple Yard in the TrueReview dashboard

See your reviews and reply with AI

Manage reviews from Google, Facebook and TrueReview in one dashboard. Get an AI-drafted reply for each review, make it your own and post it in seconds.

Try it for yourself

We'll text you an example review request, so you can see exactly what your customers get.

Demo sent!
Please add a valid phone number.

Msg & data rates may apply. US & Canada only. By submitting your number, you agree to receive SMS messages from TrueReview. Text STOP to opt out.

Insights

See how your properties are doing

See every response, the themes behind it and how customer experience is trending.

Request timeline showing emails opened, survey submitted, website clicked and a request to be contacted

Track every request

See when each customer opened your request, clicked a review site, sent feedback or asked to be contacted.

AI feedback summary of common customer concerns

AI feedback summary

Get AI-powered insights into common customer concerns and trends, so you can spot key issues and improve your service.

Customer Experience Index showing positive versus negative experiences

Customer Experience Index

Track the share of positive versus negative experiences and see how customer satisfaction trends over time.

How it works

How it works for apartment communities

From move-in or repair to 5-star review, automatically.

Step 1

Connect your property software

Link DoorLoop, Guesty or another app through Zapier, or import residents from a CSV.

Step 2

A move-in or repair is completed

When a resident moves in or a work order is closed, TrueReview sends a review request by text or email.

Step 3

Residents leave a review

They pick Google, Apartments.com, Zillow or another site you choose, or send you feedback.

Step 4

Reply and track

Reply with AI, follow up on feedback and watch your reviews grow.

Start My Free TrialRequest a Demo

14 days free. Cancel before it ends and you're never charged.

Built in

More built in

Everything else that helps you learn from customers and follow up.

Track every request

See who opened your request, clicked a review site or sent feedback.

AI review replies

Get an AI-drafted reply for every review and post it from your dashboard.

A verified sending number

Every property gets a toll-free sending number, verified with the carriers before your first text.

Review monitoring

Track reviews from Google, Apartments.com, Zillow and other sites in one place.

Automatic follow-ups

Residents who don't respond get up to three follow-ups by text or email.

Resident feedback

Residents can send private feedback, and it lands straight in your inbox.

Real customer results

What happens when you ask every customer

Real results from businesses that send review requests with TrueReview.

Classic Bakery
130 to 3,100+
Google reviews
5-star rating

“One of the most valuable out-of-the-box software solutions we have ever used.”

Areen Movsessian, Owner
New Life Foot and Body Spa
+557
new Google reviews
100% increase
5-star rating

“Integrates with our systems and dramatically improved reputation for my client”

Grant P., Marketing Manager
I Love To Drive
+630
new Google reviews
250% increase
5-star rating

“Loving this product! Customers are finally leaving reviews after sending them the TrueReview link!”

Mindy Collett, Owner
Connect your app

Automate review requests from your property management software

Trigger personalized review requests when a lease is signed, a resident moves in or a work order is closed.

Native integration

Zapier

Connect thousands of apps without code and send review requests automatically after a sale, job or appointment.

Premium

TrueReview API

Build your own integration with customers, requests and webhooks.

See all integrations
Pricing

Pick the plan that fits your business

Every plan starts with a 14-day free trial. Compare plans to see everything each one includes.

YearlySave 40%Monthly
Starter
$29/mo$49
Billed annually at $348/year. You save $240.
Start free trial
What you get
  • 250 review requests/mo
  • Email requests with a 3-step follow-up
  • 1 location and 1 campaign
  • Monitors up to 3 review sources
  • Embed and floating review widgets
  • 5 AI reply suggestions/mo
  • Chat and phone support, plus live demos
Most popular
Small Business
$59/mo$99
Billed annually at $708/year. You save $480.
Start free trial
Everything in Starter, plus
  • 500 review requests/mo
  • SMS requests with email follow-ups
  • Monitors up to 5 review sources
  • Review Radar and automated review replies
  • AI Review Response Generator
  • AI-powered auto tagging
  • Add 1 teammate
Premium
$179/mo$299
Billed annually at $2,148/year. You save $1,440.
Start free trial
Everything in Small Business, plus
  • 2,500 review requests/mo
  • Multi-step SMS and email campaigns
  • 5 locations included, add more anytime
  • Unlimited campaigns and teammates
  • All supported review sources
  • API access, plus Make and Integrately
  • Tag Insights and location cloning
Starter
$49/mo
Billed monthly. Switch to yearly to save $240/year.
Start free trial
What you get
  • 250 review requests/mo
  • Email requests with a 3-step follow-up
  • 1 location and 1 campaign
  • Monitors up to 3 review sources
  • Embed and floating review widgets
  • 5 AI reply suggestions/mo
  • Chat and phone support, plus live demos
Most popular
Small Business
$99/mo
Billed monthly. Switch to yearly to save $480/year.
Start free trial
Everything in Starter, plus
  • 500 review requests/mo
  • SMS requests with email follow-ups
  • Monitors up to 5 review sources
  • Review Radar and automated review replies
  • AI Review Response Generator
  • AI-powered auto tagging
  • Add 1 teammate
Premium
$299/mo
Billed monthly. Switch to yearly to save $1,440/year.
Start free trial
Everything in Small Business, plus
  • 2,500 review requests/mo
  • Multi-step SMS and email campaigns
  • 5 locations included, add more anytime
  • Unlimited campaigns and teammates
  • All supported review sources
  • API access, plus Make and Integrately
  • Tag Insights and location cloning
Not sure which plan? Help me choose

14 days free. Cancel before it ends and you're never charged.

Compare all plans and features
FAQ

Apartment community review questions, answered

How can my apartment community get more Google reviews?

Ask every resident at the right moments. TrueReview sends a text or email review request automatically after move-in or a completed repair, with follow-ups for residents who don't respond.

Yes. Connect DoorLoop, Guesty, Monday.com, HubSpot and thousands of other apps through Zapier, or import residents from a CSV.

Yes. Send by text, email or both, from a verified sending number, with up to three automatic follow-ups.

Plans start at $49/mo, or $348/yr billed annually. Small Business is $99/mo ($708/yr) and Premium is $299/mo ($2,148/yr). Compare plans on the pricing page to see what each one includes.

Yes. Get an AI-drafted reply for each review, edit it if you like and post it from your dashboard.

Google, Facebook, Apartments.com, Zillow, BBB or any other review site you add.

Yes. Embed a review widget with your Google, Apartments.com or other reviews on any page of your site.

Yes. Manage every community from one account and send each request from the right location.

STOP replies are honored automatically, and residents who opt out are skipped in every future send.

Yes. Every plan starts with a 14-day free trial that includes 250 review requests.

Keep exploring

Real estate

Get more 5-star reviews after every closing.

Learn more

Automated review requests

Ask every resident automatically from the tools you use.

Learn more

Apartments.com review widget

Show your Apartments.com reviews on your website.

Learn more

SMS review requests

Text residents your review link after move-in or a repair.

Learn more
Get started

Fill more units with 5-star reviews

Try TrueReview free for 14 days and start asking every resident for a review.

Start my free trialRequest a demo

14 days free. Cancel before it ends and you're never charged.