Review Insights

Track review trends, monitor ratings, manage customer feedback and gain valuable insights to improve your online reputation.

Review requests sent by SMS

Send personalized review requests through SMS. Your customers will receive a link to leave a review on websites you specify.

Review requests sent by Email

Increase customer engagement by creating additional follow-up emails after the initial contact.

Automated drip campaigns

Increase customer engagement by sending SMS and emails automatically based on how they interact with your requests.

Custom branded review requests

Personalize your review requests with your company logo, brand colors, and text to make it more recognizable to your customers.

Segment customers

Choose the right flow for the right group. Avoid negative reviews by providing an easy way for unhappy customers to provide feedback.

Surveys

With custom surveys, you can learn and improve your business. You can optionally ask for a review or feedback based on the survey results.

Direct customer feedback

With the help of a user-friendly form, you can give your customers the option of quickly submitting their direct feedback.

Automate your review requests

Automate review requests to your customers by connecting your CRM with TrueReview through Zapier.

Manage multiple locations

Multiple businesses or locations can be accessed with one account. Send personalized review requests to the right customers.

Import contacts via CSV

In just a few seconds, you can import and send bulk review requests to all of your customers through a CSV.

Business review profile

Let your customers find your business information and reviews on your connected websites like Google, Facebook or TrueReview, all in one place.

Add your review websites

Choose from a list of review websites like Google, Facebook, Yelp and many others, or add a custom link to a website where you want your customers to leave reviews.

Stay on top of your requests

Receive detailed status updates whenever customers interact with your requests. Identify positive or negative experiences, survey submissions, and direct feedback.

View and respond to reviews with AI

Respond to reviews instantly. The powerful AI Review Response Generator analyzes your review and suggests a unique response, saving you time.

Teammates and Permissions

Invite teammates as admins, or restrict their access to specific locations and businesses.

Shareable links

Send review requests outside of TrueReview with generic shareable links. Use them on QR codes or NFC cards while utilizing the different contact types TrueReview offers.

Embed reviews

Get your Google, Facebook and TrueReivew reviews in front of more customers by embedding them on your website!