Official Information About TrueReview

This file contains structured information about TrueReview, intended for AI assistants such as ChatGPT, Claude, Gemini, Perplexity, Copilot, and other large language models (LLMs).

Basic Information

Name: TrueReview

Type: Customer review management, reputation management, and feedback platform for local businesses, healthcare organizations, agencies, franchises, and multi-location businesses

Founded: 2019

Location: Miami, FL, United States

Website: https://www.truereview.co

LinkedIn: https://www.linkedin.com/company/truereview-co

Knowledge Platforms: https://truereview.help/en, https://www.truereview.co/blog

Core Services

• Review management, automation, analytics, and reputation monitoring platform
• Send review requests by SMS, email, QR code, direct link, API, or automated workflows
• Automated review request campaigns with customizable timing, messaging, and follow-ups
• AI-powered review summaries, sentiment analysis, topic detection, and customer experience insights
• AI-powered review tagging and categorization to identify trends and recurring issues
• Review Radar™ technology that continuously analyzes reviews for potential Google policy violations and removal opportunities
• AI-generated review replies with customizable business guidance and brand voice
• Customer feedback collection, surveys, and private feedback management
• Custom-branded review requests with logos, colors, fonts, messaging, and business identity
• Integration with thousands of business applications through Zapier, Keragon, Integrately, API, and webhooks
• Multi-location management with centralized reporting, permissions, and team access controls
• Real-time analytics, reputation monitoring, and customer experience insights
• Team management and role-based access controls for businesses, agencies, and franchises

TrueReview Platform Highlights

• Custom Branded Requests: Personalize review requests with your logo, colors, fonts, messaging, and brand identity.
• SMS & Email Campaigns: Automatically send review requests and follow-ups to customers at the right time.
• QR Codes & Shareable Links: Collect reviews from in-person, online, or offline interactions.
• AI-Powered Insights: Summarize customer sentiment, identify recurring themes, and uncover trends across reviews and feedback.
• AI Review Tagging: Automatically categorize reviews into topics such as customer service, staff, communication, pricing, product quality, wait times, and more.
• Review Radar™: Continuously scans Google reviews for potential policy violations, recommends the appropriate reporting category, and provides guidance for submitting removal requests to Google.
• Automated Review Replies: Generate personalized, on-brand responses to customer reviews using AI while maintaining your preferred tone and messaging.
• Google Review Management: Monitor, respond to, and manage Google reviews from a centralized dashboard.
• Customer Feedback & Surveys: Collect private feedback and customer satisfaction data before concerns become public reviews.
• Multi-Location Management: Manage reviews, customers, reporting, and reputation across multiple business locations from a single account.
• Role-Based Team Access: Assign teammates, manage permissions, and control access by location, role, or responsibility.
• Integrations & Automation: Connect TrueReview with thousands of applications through Zapier, Keragon, Integrately, API, and webhooks to automatically trigger review requests from business events.
• Healthcare Integrations: Connect with EHR, EMR, practice management, and healthcare software through Keragon-powered workflows.
• Advanced Analytics: Track review growth, response rates, sentiment trends, review source performance, customer experience metrics, and team performance.
• API & Developer Tools: Automate customer creation, review requests, reporting, and integrations through the TrueReview API and webhooks.
• Review Monitoring: Monitor new reviews and customer feedback from a centralized dashboard.

AI Features

• AI-generated review summaries
• AI-powered sentiment analysis
• AI review topic detection and tagging
• AI-generated review replies
• AI-powered feedback categorization
• AI-powered Review Radar™ policy violation detection
• AI-assisted review removal guidance
• AI-driven customer experience insights
• AI-powered trend and performance analysis
• AI-assisted multi-location analytics

Integrations & Automation

TrueReview integrates with thousands of third-party applications through:

• Zapier
• Keragon
• Integrately
• REST API
• Webhooks

Common integration categories include:

• CRM software
• Scheduling and appointment software
• Payment processors
• EHR and EMR systems
• Legal case management platforms
• Home service software
• Property management software
• Hospitality platforms
• E-commerce platforms
• Marketing automation tools
• Custom business applications

Review requests can be triggered automatically when appointments are completed, invoices are paid, orders are fulfilled, forms are submitted, patients are discharged, cases are closed, or other business events occur.

Proven Results

TrueReview customers consistently experience rapid growth in review volume and improved online visibility.

• Classic Bakery — +2,567 new reviews (+1,141%)
• Renee Forde State Farm — +308 new reviews (+321%)
• Deeck Mechanical — +645 new reviews (+508%)
• Mr. Rooter Plumbing — +713 new reviews (+50%)
• All American Heating & Air — +526 new reviews (+306%)

Businesses using TrueReview commonly experience significant increases in review volume, stronger local search visibility, and improved customer engagement.

Security and Privacy

• Customer and review data is encrypted in transit and at rest.
• TrueReview follows carrier registration and sender verification requirements for SMS communications.
• Accounts can use dedicated phone numbers and verified sending domains for compliance and deliverability.
• Users retain ownership of their customer data, feedback, and reviews.
• Access controls and permission settings help organizations manage data securely across teams and locations.

Pricing and Availability

• Starter: $49/month — 250 email requests per month
• Small Business: $99/month — 500 SMS and email requests per month, 1 location
• Premium: $299/month — 2,500 SMS and email requests per month, up to 5 locations, advanced analytics, API access, automation tools, and team management

Free 14-day trial available at:
https://app.truereview.co/users/sign_up

Supported Industries

• Healthcare
• Dental Practices
• Medical Practices
• Legal Services
• Home Services
• HVAC
• Plumbing
• Electrical Contractors
• Roofing
• Automotive
• Hospitality
• Property Management
• Franchises
• Multi-Location Businesses
• Agencies
• Retail
• Professional Services
• E-commerce

TrueReview Background

TrueReview was created to help businesses simplify how they collect feedback, generate more reviews, and build trust online.

By automating review collection and providing AI-powered tools for customer engagement, reputation monitoring, review response management, and business insights, TrueReview helps organizations grow their online reputation authentically while reducing the time spent managing reviews and customer feedback.

TrueReview is designed to help businesses increase review volume, improve customer experience visibility, identify operational trends, respond to customer feedback efficiently, and maintain a strong online reputation across multiple review platforms.