Help and support

Get help with TrueReview

Help is only a few steps away. Search our support articles for answers to common questions, or get in touch and let us know how we can help.

Popular:Connect GoogleSend review requestsZapier
Ways to get help

How can we help?

Pick the fastest way to get an answer. Our team is real people who know the product.

Browse the help center

Step-by-step guides and answers to common questions about setup, review requests, integrations and replies.

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Chat with support

Send us a message and a real person on our team will get back to you. Include your business name so we can find your account fast.

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Book a call

Want a walkthrough? Book a call and we'll show you how to set up TrueReview for your business.

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Billing and account

Questions about your plan, invoices or cancelling? See our policies below or message our team.

Billing help
Help center

Popular support articles

Browse our support articles and get answers for common questions.

Connecting to your Google Business ProfileLink your Google account so TrueReview can send people to your review page and show your reviews.How to send review requests to your customersSend requests by text and email one at a time, in bulk from a CSV, or automatically.Automate review requests with ZapierTrigger review requests from the CRM, booking or invoicing tools you already use.AI review response generatorGet an AI-drafted reply for each review, edit it and post it from your dashboard.Domain verification and custom email senderSend review request emails from your own domain so they look like they come from you.Healthcare integrations via KeragonSee which EHR, EMR and practice management systems connect through Keragon.
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Billing

Billing and account questions

Find our policies in one place, or message our team about your plan and invoices.

Billing questions?

Read our policies for details on your subscription, cancellation and how we handle your data. For anything else about billing, message our support team.

Terms of ServiceCancellation PolicyPrivacy Policy
FAQ

Common support questions

Quick answers about getting help, setup and your account.

How do I contact TrueReview support?

Click Start a chat on this page, or use the chat bubble in the bottom corner of any page or inside the app. A real person on our team will reply.

Where can I find setup guides?

Our help center at truereview.help has step-by-step guides for connecting Google, sending review requests, setting up integrations and replying to reviews.

Can someone walk me through setup?

Yes. Book a call and our team will show you how to set up TrueReview for your business, or message support and we'll help you step by step.

How do I cancel my subscription?

See the Cancellation Policy in our Terms of Service for the details, or message our support team and we'll help you.

Will I lose my reviews if I cancel?

No. Reviews you collect through TrueReview are left on the websites you choose, like Google, so they stay with you even if you cancel your subscription.

Does TrueReview have an API?

Yes. See the TrueReview API article in our help center to connect your own software and send review requests automatically.

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