Easiest way to send SMS review requests

Brand every text with your logo

Attach your business logo or a custom image to every SMS review request so customers instantly recognize it's from you — not a random number. Recognized messages get tapped 3-4× more often than plain text.

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Msg & data rates may apply. US & Canada only. By submitting your number, you agree to receive SMS messages from TrueReview. Text STOP to opt out.

Personalize with dynamic customer data

Every SMS auto-fills the customer's name, service type, technician, and any custom field from your CRM or POS. Personalized review requests convert 2-3× higher than generic ones — and they take zero extra effort to send.

Send instantly or schedule for the perfect moment

Drop in a name and phone number, then fire the SMS review request the second a job wraps — or schedule it for 24 hours later when the experience is still fresh but the customer isn't distracted. Timing is the #1 driver of review completion rates.

Send bulk SMS review requests from a CSV

Upload your last 6 months of customers as a CSV and send bulk SMS review requests in a single click. The fastest way to add 50-200+ Google reviews in your first week — no integration setup, no manual copy-pasting, no waiting.

What SMS review request software does for your business

Most local businesses lose reviews not because customers were unhappy, but because asking by email or in person doesn't scale. Email review requests average a 20-25% open rate and a 4% completion rate. SMS review request software flips that math: 98% of texts get opened, 90% are read within three minutes, and SMS completion rates run around 34%. That's the difference between getting two reviews a month and 15-40+ in your first 60 days. Here's what TrueReview's SMS review request system does for you:

Local businesses using SMS review requests with TrueReview typically generate 15-40+ new Google reviews in their first 60 days, and 5-10× more reviews than asking manually.

Sends the right text at the right moment.

Trigger requests on job completion, invoice paid, appointment finished, or any custom event from your connected tools.

Combines SMS + email, not one or the other.

First message can be SMS (98% open rate), with email as a free follow-up.

Follows up automatically when there's no response.

Smart multi-step drips send a reminder 2-3 days later.

Caps how often any one customer gets contacted.

Previously-contacted detection prevents double-texting.

Stays compliant out of the box.

Carrier-verified numbers, STOP handling, TCPA-aligned templates by default.

Works in the US and Canada.

SMS available on Small Business plan and above.

How sending a review request via SMS works, step by step

The mechanics are simple, but the order matters. Here's exactly what happens when you set up TrueReview to send a review request via SMS.

Step 1

Add your customer to TrueReview

Get the customer's name and phone number into TrueReview.

You've got three ways to do it: type it in manually for a one-off send, upload a CSV to send in bulk to your last 6 months of customers, or connect a tool you already use (Zapier for 7,000+ apps, Keragon for HIPAA-aligned EHR workflows, or the TrueReview REST API for custom systems) so contacts flow in automatically after every job, appointment, or transaction.

Most businesses start with manual sends on day one, then set up automation in week two.

Step 2

Choose when the SMS goes out

For manual sends, hit "Send Now" and the review request text goes out immediately — or schedule it for later that day, tomorrow morning, or a specific date and time.

For bulk CSV sends, the whole list goes out at once or gets scheduled to a chosen time. For automated sends, you decide what event fires the SMS (a paid invoice, a completed appointment, a deal marked "won," a tag added to a contact) and how long TrueReview waits before sending. Same-day works well for medical spa visits and home-service jobs while the experience is fresh; 24-48 hours is better after a real estate closing or complex service.

Timing is the single biggest factor in whether a customer actually leaves the review.

Step 3

Customize the message, then let TrueReview send it

The default SMS template auto-fills with your business name, but you can fully customize the text, add an image or your logo, and personalize with the customer's first name, service type, technician, or any other custom field.

When it's time to send, TrueReview delivers the text from a carrier-verified number in the US or Canada with automatic STOP/opt-out handling built in. The customer gets a short message with a unique review link — one tap opens your review destinations (Google Business Profile, Facebook, and any other sites you've connected) where they can leave a review in seconds.

Step 4

Follow up automatically, then track everything

If the customer doesn't respond within 2-3 days, TrueReview's drip logic sends a polite email follow-up (and a second SMS if you're on a plan that allows it).

Smart resend rules, previously-contacted detection, and a shared unsubscribe list stop anyone from being contacted twice or after they've already left a review or opted out.

From the dashboard, you'll see who opened the link, who left a review, where they left it, and which staff members or campaigns are driving the most reviews — so you know what's working and what to scale.

Send Requests Your Way

Send Manually or Schedule

Enter your customer’s name, phone number, or email to send a request instantly or schedule it for later. Ideal for quick, one-time sends or personal follow-ups.

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Import a List of Customers

Upload a CSV file with your customer list and select who to send review requests to. Perfect for bulk sending without needing any integrations.

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Automate with Existing Tools

Connect TrueReview with your CRM, POS, or other apps through Zapier or direct integrations. Automatically send review requests whenever a new payment, sale, or appointment happens.

Learn more

Try absolutely free

Try TrueReview free for 14 days and send up to 250 SMS and email review requests.

Save 20% when billed annually!

No hidden fees, no setup costs, 100% transparent pricing.

Starter

$29 $49

Save $240 when billed annually ($348/year)

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Review Requests & Automation

250 review requests per month

3-Step Email Follow-Up Series

Locations & Campaigns

1 Location

1 Campaign

Reviews & Monitoring

Direct Link & Reactions

Monitor Up To 3 Review Sources

Unlimited Custom Link Connections

Team & Collaboration

Single User Only

Review Mentions (Admin Only)

AI & Advanced Features

5 AI Response Suggestions Per Month

Review Radar™

Automated Review Replies

Review Tagging & Filtering

Custom Attributes

Brand customization

Sending a Review Request via SMS

Watch demo

Easiest way to send SMS review requests

Brand every text with your logo

Try it for yourself! 📲

Personalize with dynamic customer data

Send instantly or schedule for the perfect moment

Send bulk SMS review requests from a CSV

What SMS review request software does for your business

How sending a review request via SMS works, step by step

Add your customer to TrueReview

Choose when the SMS goes out

Customize the message, then let TrueReview send it

Follow up automatically, then track everything

See TrueReview in Action Before You Sign Up

Send Requests Your Way

Send Manually or Schedule

Import a List of Customers

Automate with Existing Tools

Keep track of your requests

Try absolutely free

FAQ
Sending a review request via SMS

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Sending a Review Request via SMS

Watch demo

Easiest way to send SMS review requests

Brand every text with your logo

Try it for yourself! 📲

Personalize with dynamic customer data

Send instantly or schedule for the perfect moment

Send bulk SMS review requests from a CSV

What SMS review request software does for your business

How sending a review request via SMS works, step by step

Add your customer to TrueReview

Choose when the SMS goes out

Customize the message, then let TrueReview send it

Follow up automatically, then track everything

See TrueReview in Action Before You Sign Up

Send Requests Your Way

Send Manually or Schedule

Import a List of Customers

Automate with Existing Tools

Keep track of your requests

Try absolutely free

FAQSending a review request via SMS

Product

REVIEW WIDGET

Features

Industries

COMPARE

Integrations

Company

REVIEWS

Resources

Legal

Subscribe to our newsletter!

FAQ
Sending a review request via SMS