Connect BigCommerce to TrueReview through Zapier. When an order’s status changes in BigCommerce, your customer gets a Google review request by text or email, with follow-ups if they don’t respond.
4.8+ rating · 2.5M+ review requests sentUse BigCommerce’s Order Status Updated or Order Created trigger in Zapier with these TrueReview actions.
Send a Google review request or a customer survey by SMS or email when a BigCommerce order moves to the status you choose, like Shipped or Completed.
Add the customer’s name, phone number and email from BigCommerce to TrueReview, so your contact list stays in sync without imports.
See which customers opened, clicked and left a review, and follow up from one TrueReview dashboard.
Add filters and delays in Zapier so review requests go out exactly when you want.
Only send a request when the order meets your conditions, like a certain order status or a customer with a phone number on file.
Learn about Zapier filtersWait a few hours or until the next day before the request goes out, so it reaches your customer at the right moment.
Learn about Zapier delaysBook a demo call and we’ll walk you through connecting your account, step by step.
Repeat BigCommerce customers won’t be asked over and over. You decide when and how often TrueReview follows up.
Decide whether to resend to the same phone number or automatically skip repeat contacts.
Only resend if the customer was last contacted a set number of days or months ago.
Only resend if the customer didn’t engage with the original request, such as not clicking or not leaving a review.
Set it up once in Zapier. No code needed.
Sign in to Zapier and connect your BigCommerce and TrueReview accounts.
Choose the BigCommerce Order Status Updated trigger and TrueReview’s Create Request action, then map the customer’s name, phone and email.
Turn the Zap on. Every order that reaches that status now sends a review request by SMS or email, with follow-ups based on your rules.
Real results from businesses that send review requests with TrueReview.
“One of the most valuable out-of-the-box software solutions we have ever used.”
“Integrates with our systems and dramatically improved reputation for my client”
“Loving this product! Customers are finally leaving reviews after sending them the TrueReview link!”
Through Zapier. Connect your BigCommerce and TrueReview accounts in Zapier, choose the Order Status Updated trigger and TrueReview’s Create Request action, then turn the Zap on.
No. The connection is built in Zapier without code.
As soon as Zapier picks up the order status change. If you’d rather wait, add a Zapier Delay step to send the request a few hours or a day later.
Yes. TrueReview sends review requests by SMS or email.
Only if you want them to. Resend rules, timing filters and interaction filters let you skip repeat contacts or wait a set amount of time before asking again.
Yes. Add a Zapier Filter step so the Zap only runs when the order meets conditions you set, such as a certain order status or a customer with a phone number on file.
Google, Facebook and the other review websites you add to TrueReview, including your own custom review links.
Try TrueReview free for 14 days. Connect BigCommerce through Zapier and send review requests automatically.
14 days free. Cancel before it ends and you're never charged.
TrueReview provides the easiest automated solution for maximizing online reviews.
