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Review requests and how they work.

Review requests are customized SMS or Email messages.

SMS Review Requests

When you send a review request via SMS, your customers will receive a text message that includes an optional image, such as your logo, and a URL that customers click to leave a review.

You can customize the message and image your customers receive when you send review requests.

Review Requests

When your customers click the link in the text message, it will open your dedicated business review profile.

The text, logo, background color, as well as the icons for segmenting customers can be changed in your settings to match your brand. Learn more about brand customization here.

When customers indicate that they are happy with their experience, they will see the review websites you've added for them to leave a review:

However, if they indicate they are unhappy, they will have an option to submit direct feedback, or contact you from options you add, such as calling, texting or emailing.

Learn more about connecting your accounts here.

Important things to keep in mind:

Email Review Requests

Just like with SMS, you can send review requests to an email address.

Email requests are up to 3 follow up emails sent to your customers.

Email customization: