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COVID-19: Google Contributions Delayed

Please note that certain businesses are still experiencing delays with their reviews being displayed on their Google My Business account. This is not related to TrueReview. Please refer to Google for additional information regarding contribution delays.

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How does TrueReview work?

TrueReview makes it simple to get more reviews, maintain a strong reputation, and build relationships with your customers. With TrueReview, you can request reviews for any website. Connect or add predefined websites, or add a custom link to any website you want your customers to leave a review on. Being able to communicate with and request more reviews from your customers makes creating a well-established business easy.

Why should I use TrueReview for my business?

TrueReview takes the work out of managing your online reputation. You can easily send review requests while managing existing and new reviews from Google and Facebook from our app. Our dashboard provides unique insights into your online reputation and customer satisfaction. From this information, you can address issues, make changes, and connect directly with your customer base. TrueReview is more than just a review request app; it is an online marketing tool that saves small businesses time.

What websites can I request reviews for?

You can request reviews for any website you choose. Simply browse from the list of websites or add a custom link to any website where you receive reviews. Viewing your reviews and replying to reviews from the TrueReview dashboard is supported for Google and Facebook when you connect to them.

Can I cancel any time?

You can cancel any time directly from the app. Simply open the app, go to account settings, and click ‘Cancel my subscription.'

I have multiple locations under one Google My Business account; am I able to select a location?

Yes, when you connect your Google My Business account, you will be prompted to select which location you would like to manage.

I have multiple businesses or locations; can I manage them from one account?

Yes, with our Premium plan, you can add up to 5 businesses per account and manage them all from one dashboard.

Will I lose my reviews if I cancel my subscription with TrueReview?

No, reviews you collect through TrueReview will not be lost if you cancel your subscription. Since reviews are left on websites you specify, like Google, they stay with you even if you cancel your subscription.

Why should I care about reviews?

In today’s world, your business is only as good as its reputation. With so many people looking to online reviews before making purchases or using services, having a strong online brand is critical to success. On the flip side, bad reviews can seriously damage a business. By proactively seeking more reviews, you can address unsatisfied customers before they leave unflattering reviews.

Can I buy reviews from TrueReview?

TrueReview does not sell reviews. We are a reputation management company that helps businesses increase their online reviews by providing an easy to use platform to send review requests through SMS or Email.

I don't have customers. Can I still use TrueReview?

As a new company, you want to establish a strong online presence as early as possible. Waiting for reviews to accumulate can take years. With TrueReview, you can start growing your reviews starting with your first customer.

Can TrueReview help me get new customers?

Most people pay attention to business reviews when deciding which business to choose. By having more 5-star reviews than your competitors, you will get more business from new customers.

Which countries does TrueReview support?

Businesses located in the United States and Canada can send SMS and Email review and survey requests to their customers using the TrueReview platform. SMS is not supported for businesses located outside of the United States and Canada, however sending review requests via Email is supported for all locations.

Billing questions?

For billing questions please contact us via email or call us at (804) 215 4403

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