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Opt-in SMS Text Messaging

Understanding SMS Text Message Opt-Ins

Collecting opt-ins for your SMS recipients is critical to responsible communications. It is also a requirement by the FCC to ensure high delivery and reduced filtering of messages.

All active TrueReview subscriptions receive a dedicated number for their outgoing SMS review requests. To process this on your behalf, we'll need to know how your customers opt-in to receive SMS text messages from your business.

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Examples of SMS Text Message Opt-In

There are many ways you can ensure customers are aware that providing their phone number will opt them in to receive SMS messages from your business.

Here are a few examples:

1. Check box confirming opt-in on your online contact form.
  1. Provide a check box with a clear message to your customers that by submitting their phone number, they are opting-in to receive SMS text messages from your business.
  2. Provide information about carrier fees, ways to opt-out, and ways to get help.

Example:

By providing your phone number you agree to receive SMS text messages from {Your Business Name}. Msg & Data rates may apply. Reply STOP to unsubscribe or HELP for help.

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2. SMS Text Message online opt-in form
  1. Add a form on your website that collects customer information explicitly for SMS communication with your business
  2. Add a check box that the customer checks off confirming they agree to opt-in to receive SMS text messages from your business before submitting the form
3. Addendum in your customer contract or work order
  1. If your customers sign a contract, add an addendum near the customer's phone number and signature
  2. Provide information about carrier fees, ways to opt-out, and ways to get help.
4. Physical/signed form for SMS opt-in
  1. If your customers sign documents to engage with your business or services, add a form that your customers sign consenting to receive SMS text messages from your business.

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Not sure what's the best option for your business?

Contact TrueReview support from your dashboard and we'll be happy to provide guidance to ensure your opt-in form is in compliance with the FCC regulations and policies.

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