Go Back
Opt-in SMS Text Messaging

Understanding SMS Text Message Opt-Ins

Collecting opt-ins for your SMS recipients is critical to responsible communications. It is also a requirement by the FCC to ensure high delivery and reduced filtering of messages.

All active TrueReview subscriptions receive a dedicated number for their outgoing SMS review requests. To process this on your behalf, we'll need to know how your customers opt-in to receive SMS text messages from your business.

Examples of SMS Text Message Opt-In

There are many ways you can ensure customers are aware that providing their phone number will opt them in to receive SMS messages from your business.

Here are a few examples:

1. Check box confirming opt-in on your online contact form.
  1. Provide a check box with a clear message to your customers that by submitting their phone number, they are opting-in to receive SMS text messages from your business.
  2. Provide information about carrier fees, ways to opt-out, and ways to get help.

Example:

By providing your phone number you agree to receive SMS text messages from {Your Business Name}. Msg & Data rates may apply. Reply STOP to unsubscribe or HELP for help.

2. SMS Text Message online opt-in form
  1. Add a form on your website that collects customer information explicitly for SMS communication with your business
  2. Add a check box that the customer checks off confirming they agree to opt-in to receive SMS text messages from your business before submitting the form
3. Addendum in your customer contract or work order
  1. If your customers sign a contract, add an addendum near the customer's phone number and signature
  2. Provide information about carrier fees, ways to opt-out, and ways to get help.
4. Physical/signed form for SMS opt-in
  1. If your customers sign documents to engage with your business or services, add a form that your customers sign consenting to receive SMS text messages from your business.

Not sure what's the best option for your business?

Contact TrueReview support from your dashboard and we'll be happy to provide guidance to ensure your opt-in form is in compliance with the FCC regulations and policies.