As a small business owner, you are likely aware of just how important customer service is. After all, 90% of Americans use customer service as one of the deciding factors that influence whether they do business with a company or not. On top of that, it's 5 to 25 times more expensive to invest in new customers than it is to keep your existing customers.
Even if you know those statistics like the back of your hand, though, some days it can be hard to remember just how important every customer interaction is.
Consider displaying customer service quotes to inspire both you and your employees on the walls of your business. These little reminders throughout the day can help you remember just how essential happy customers are to every successful business.
So, without further, let's take a look at some customer service quotes to inspire you and your employees to provide the best possible service!
Did you know that the act of giving to others makes us happier? If you can take the perspective that with every customer interaction you're aiming to give them something of value, it can give you the gift of a lifted mood!
"One of the deep secrets of life is that all that is really worth doing is what we do for others.” – Lewis Carroll
“Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?‘” – Brian Tracy
There is a spiritual aspect to our lives — when we give, we receive — when a business does something good for somebody, that somebody feels good about them!” – Ben Cohen
“When you help others feel important, you help yourself feel important too.” – David J. Schwartz
“To give without any reward, or any notice, has a special quality of its own.” – Anne Morrow Lindeberg
“Men are rich only as they give. He who gives great service gets great rewards.” – Elbert Hubbard
“What do we live for if not to make life less difficult for each other?” – George Eliot
“Happiness is a by-product of an effort to make someone else happy.” – Gretta Palmer
While all of these quotes are inspirational and heart-warming, it can be hard to remember this type of mentality when a customer is being truly difficult. If you're looking for advice on how to deal with difficult customers, check out this article.
“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” – Mahatma Gandhi
“We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better.” – Jeff Bezos
“The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.” – Kerry Stokes
“If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.” – Jim Rohn
“Every company’s greatest assets are its customers because without customers there is no company.” – Michael LeBoeuf
"Instead of focusing on the competition, focus on the customer." – Scott Cook
"Customer service shouldn't just be a department, it should be the entire company." – Tony Hsieh
“If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.” – Ray Kroc
“Courteous treatment will make a customer a walking advertisement.” – James Cash Penney
“Our greatest asset is the customer! Treat each customer as if they are the only one!” – Laurice Leitao
"Happy customers are your biggest advocates and can become your most successful sales team."– Lisa Masiello
"The more advocates you have, the fewer ads you have to buy."– Dharmesh Shah
"What sets us apart as a company is that we want to deal with anyone that owns our product, regardless of where you bought it. If you have an issue with a Santa Cruz Bike and come to us with your issue, we'll help you resolve your issue." – Kyle Harder
"Good customer service costs less than bad customer service." – Sally Gronow
"As a membership site, we're always focused on reducing churn and increasing satisfaction. We know that collecting feedback from customers throughout the customer's life cycle has allowed us to achieve both." – James Bake
Are you wondering how to ask for reviews from your happy customers? Take a look at this guide on how to do just that.
There is a strong link, statistically, between employee well-being and customer satisfaction. This means that investing in making your workforce happier can mean great things for the success and growth of your company.
“If you don’t care, your customer never will.” – Marlene Blaszczyk
"I believe in the power of recognition and empowerment leading to great employee engagement. And employee engagement is critical to guest engagement. Employee empowerment and recognition is the core of our culture and how we achieve outstanding customer service." – Herve Humler
“When you make a mistake, there are only three things you should ever do about it: admit it, learn from it, and don’t repeat it.” – Bear Bryant
“It is not your customer’s job to remember you, it is your obligation and responsibility to make sure they don’t have the chance to forget you.” – Patricia Fripp
When we provide customer service for others, it's an opportunity to connect with another human being. Whether this interaction happens in person, on the phone, or over email, it's important to remember just how special it is to make a positive impact on someone else, no matter how small.
"It's through vulnerability that human beings create connections. The more vulnerable we can be with one another, the more that we'll trust one another and the more we'll be able to collaborate effectively."– Neil Blumenthal
“Until you understand your customers — deeply and genuinely — you cannot truly serve them.” – Rasheed Ogunlaru
"A brand for a company is like a reputation for a person. You earn a reputation by trying to do hard things well." – Jeff Bezos
“Be kind and merciful. Let no one ever come to you without coming away better and happier.” – Mother Teresa
“Never underestimate the power of the human element. Whether it’s assisting a guest with a special request or a friendly greeting from staff members in the hallway, the people aspect plays a key role in guest satisfaction and loyalty.” – Ramez Faza
"Service, in short, is not what you do, but who you are. It's a way of living that you need to bring to everything you do if you're to bring it to your customer interactions." – Betsy Sanders
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."– Maya Angelou
"You are serving a customer, not a life sentence. Learn how to enjoy your work." – Laurie McIntosh
"When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed."– Indra Nooyi
“How you think about a problem is more important than the problem itself — so always think positively.” – Norman Vincent Peale
“Remember, the best job goes to the person who can get it done without passing the buck or coming back with excuses.” – Napoleon Hill
Providing excellent customer service is likely the most important element to running a successful business. With these customer service quotes to inspire your entire staff, you'll have a helpful reminder of the importance and value of treating the customer with respect and care.
When your customers are happy, they're much more likely to post positive company reviews online. Great reviews can help your business thrive, but negative customer reviews can seriously impact growth.
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Looking for customer service quotes to inspire you and your team? Check out our article for not only the quotes but an exposition on them.