When your customers indicate their experience as “Unhappy”, we show them an option to leave feedback, which is sent directly to you via email.
However, you can also add additional contact options like, calling, texting or email.
To add or remove how customers can contact you, go to the settings page and select the contact options you wish to display for your customers, located inside the first SMS review request:
Once you make changes, a confirmation will appear at the bottom of the page. Click SAVE CHANGES to apply the changes.