If you're paying for enterprise software when all you really need is more Google reviews — this page is for you.
Automated Requests
Automated Review Replies
AI Review Insights
Plans from just $49/month
5.0 rating based on 500+ reviews
Honest assessment
Birdeye is a legitimate product, but it's not the right fit for everyone, and the reviews make that clear.
Birdeye doesn't publish pricing publicly. You have to request a quote, get on a call, and negotiate — which usually lands SMBs at $300–$500+/month on annual contracts. That's enterprise pricing for a small business problem.
"Cost can be considered high compared to some competitors. This may deter small businesses or startups with limited budget." — Verified reviewer
Birdeye's standard terms include annual commitments with a 90-day notice requirement to cancel. Miss the window, and you're auto-renewed for another year — often without a reminder. Multiple BBB complaints cite exactly this situation.
"They charged our credit card for renewal. I had clearly requested non-renewal. I am fed up." — Trustpilot reviewer
Birdeye has expanded into social publishing, payments, surveys, webchat, and AI customer experience tools. That's powerful if you need all of it. But if you're a local business or agency that just wants more Google reviews and smarter reputation management, you're paying for a lot of platform you'll never open.
"Smaller businesses may find the platform overwhelming or may not utilize all available tools." — Research.com analysis
No self-serve trial. You can't sign up, poke around, and decide — you have to book a demo and talk to a sales rep first. For SMB owners who want to evaluate software on their own terms, that's a dealbreaker before you've even seen the product.
"Clients could not use the system due to constant bugs and outages, along with confusion — and BirdEye offered no support." — Capterra reviewer
Feature comparison
TrueReview gives you the tools to scale reviews with precision, flexibility, and real impact.
Pricing
You shouldn't have to talk to a salesperson to find out what something costs. TrueReview's pricing is right on our pricing page — no surprises.
Transparent, published pricing. 14-day trial to start.
SMS & email review requests
AI auto-reply to reviews
AI auto-tagging & filtering
Customizable Drip campaigns
Multi-location support
Teammates & Permissions
Advanced Review Insights
AI Tag Insights
Monthly billing available
Custom enterprise quotes. Call required to get pricing.
Custom enterprise quotes. Call required to get pricing.
AI auto-reply to reviews
Social media publishing
Webchat & payments
Analytics
Multi-location support
Annual contract, 90-day notice to cancel
Transparent pricing. Set up in minutes. Your reviews are already on Google — connecting takes seconds.
Honest use-case fit
We'd rather you make the right call than the wrong one. Here's a straight answer.
A local business or small chain focused primarily on growing and managing Google reviews
Tired of paying for a platform bloated with features you'll never use
Looking for transparent pricing and the option to go month-to-month
Customizable Drip campaigns
Want highly customizable review requests
Want to automate review requests with little effort
Want one-on-one level of customer support
A platform that's always adding value and features
Flexible plans
Looking for an all-in-one platform that also handles social publishing, webchat, surveys, and payments
Simple templates with not a lot of brand customization
Have budget for a full customer experience suite, not just reviews
Comfortable with annual commitments and a dedicated account management relationship
[TrueReview] is focused on the thing we needed while Birdeye has too many options that feels overwhelming. Feels more simple and straight to the point.
Switching from Birdeye
Here's the thing most people don't realize: your reviews don't live in Birdeye. They live on Google. So there's nothing to "migrate."
Sign up for TrueReview and connect your Google account. Every existing review on your listing appears in your dashboard instantly — all history, all ratings, already there.
Upload your customer list via CSV or connect your CRM. If you were running drip campaigns in Birdeye, you can rebuild the same flows in TrueReview's campaign builder in minutes.
Enable AI auto-replies and Review Radar™ — TrueReview's policy violation detection feature — to pick up right where you left off, with capabilities Birdeye doesn't offer.
Birdeye requires 90 days notice to cancel. Check your contract renewal date before you make the switch so you're not caught in an auto-renewal. Once you're out, you're out — and TrueReview runs month-to-month if you want the flexibility.
FAQs
Join thousands of businesses that already use TrueReview to streamline and collect more customer reviews.
Plans start at just $49/month
"Went from getting a few reviews here and there over the years to getting 5 Star customer reviews on a daily basis"
Johnathan M.
