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Review requests and how they work

Review requests are customized SMS messages.

Here is an example:

You can customize the message and image your customers receive when you send review requests. Learn more about customizing your SMS text and image.

Review Requests

When your customers click the link in the text message, it will open your dedicated business review profile. Here is an example:

Accounts that you connect in your Settings page will be available for your customers to open and leave a review on whenever they indicate they were happy with your service.

Learn more about connecting your accounts here.

If your customers indicate that they were not satisfied with your service, we show them options to contact you to avoid leaving negative reviews.

Learn more about customizing your contact options.

Important things to keep in mind:

  • You can update your connected accounts, your business logo and contact options even after sending a review request. Your specific business page is always connected to your Settings and Account Settings pages.
  • If you update the SMS message and image after sending a review request, they will receive the image and message you had when you sent the request.